Troubleshooting

Solutions for common issues you might encounter while using Terry Translation.

API Issues

Authentication Errors

Problem: Getting 401 Unauthorized errors

Solutions:

1. Check if your API key is valid
2. Ensure the API key is correctly included in the Authorization header
3. Verify your account status

Rate Limit Errors

Problem: Getting 429 Too Many Requests errors

Solutions:

1. Check your current rate limit usage
2. Implement request throttling
3. Consider upgrading your plan

Translation Issues

Poor Translation Quality

Problem: Translations seem incorrect or low quality

Solutions:

1. Ensure source text is clear and well-formatted
2. Provide context using the context parameter
3. Use domain-specific terminology management

File Processing Errors

Problem: File translation fails

Solutions:

1. Check supported file formats
2. Verify file size limits
3. Ensure file is properly encoded

Integration Issues

SDK Connection Problems

Problem: SDK fails to connect

Solutions:

1. Check network connectivity
2. Verify SDK version compatibility
3. Review proxy settings

Webhook Issues

Problem: Not receiving webhook notifications

Solutions:

1. Verify webhook URL is accessible
2. Check webhook signature validation
3. Review server logs for incoming requests

Next Steps

Still having issues?

• Contact Support
• Check API Documentation
• Review Best Practices